Issue(s)

• Citrix Workspace Cleanup Utility Mac
• Citrix Cleanup Utility Windows 10
• Citrix Cleanup Tool Windows 10
• Citrix Workspace Cleanup Utility Tool

You cannot launch apps or desktops via the Citrix Workspace App. After investigation with the hosted operations team of the Citrix deployment, all logs and error codes point to the local Citrix Workspace app installation.

Resolution

Try the following to resolve local client issues with Citrix Workspace App (former Citrix Receiver client):

1. Run the Citrix Receiver Cleanup utility to fully uninstall the existing Citrix Receiver installation. If you are running a Citrix Receiver or Workspace App later than 4.4 version, the Citrix Cleanup Utility is not required.
2. Afterwards deploy to the latest Citrix Workspace App client version (either CR or LTSR version). Consult the following Citrix Tech Zone page for detailed instructions on Citrix Workspace App deployment.
3. Update all web browsers to the latest version
4. Check any browser add-ons which may be interfering and disable them temporarily
5. Check your local network connectivity to the Internet via ISP. Check network latency and bandwidth.
6. Uninstall any interfering software (antivirus, antispyware, antimalware)
7. Add Citrix Workspace app processes and executables to the exclusions list of the local software firewalls
8. Create a new windows local profile and try again from that profile.
9. Check event logs and make use of the Citrix Receiver diagnostics tool.

You can find more detailed guidance and step-by-step procedures for analyzing and troubleshooting Citrix Virtual Apps and Desktops organized by category in my Citrix Virtual Apps and Desktops Troubleshooting e-book.

Click VO Citrix version version # in the list of applications, then click Uninstall. Click Citrix Receiver in the list of applications, then click Uninstall. Once all Citrix applications are uninstalled, verify that the following folders no longer exist on your workstation. Rename any of the folders that you find. Run the Citrix Receiver Cleanup utility to fully uninstall the existing Citrix Receiver installation. If you are running a Citrix Receiver or Workspace App later than 4.4 version, the Citrix Cleanup Utility is not required. Afterwards deploy to the latest Citrix Workspace App client version (either CR or LTSR version). More information on this is available in the Receiver and Plug-ins section of the Citrix eDocs for your version. Following are the steps for cleaning up the file system: On the system in use, show all hidden system files and folders ( Explorer’s Tools Folder Options menu. The Receiver Clean-Up Utility creates a backup of all Citrix registry keys in the file ReceiverLogsRegBackup.reg before running any clean-up and deletion process. To undo the changes: Reinstall Receiver for Windows Import the RegBackup.reg file to restore settings. Detailed release notes for the Workspace App 1912 Version of the Citrix Receiver are available. Click Here to Get the Citrix Cleanup Utility. Updated June 25, 2019.

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Protocol Driver Error/Error 1046 is an issue related to the client (Receiver) not being able to create a connection to the server after an application is launched. Messages such as “Your version of Citrix Receiver does not support selected encryption” are generated when this issue occurs.

There are various reasons that Protocol Driver Error/Error 1046 could be generated, ranging from the client through to the Citrix hosting infrastructure. Below are several troubleshooting recommendations on what to try to resolve quickly.

How to ResolveProtocol Driver Error/Error 1046

Recommendation#1:

Citrix Workspace Cleanup Utility Mac

The first thing to do when you get a Protocol Driver Error/Error 1046 is to verify Citrix Receiver/Workspace is upgraded to the latest version if possible or the latest version that has been validated in the destination environment.

Recommendation#2:

If upgrading receiver doesn’t help, or if the latest version is already running on the affected workstation, next recommendation would be to perform a full uninstall of receiver utilizing the Citrix Receiver Cleanup Utility available at the following link:https://support.citrix.com/article/CTX137494 . Once receiver is fully uninstalled, reboot the workstation and then reinstall the appropriate version of Citrix Receiver/Workspace.

Note, if version 1909 or later of Citrix Workspace is being utilized, the installer can perform the appropriate cleanup steps so that the Citrix Receiver Cleanup Utility is no longer needed. Instead, utilize the/forceinstallcommand line switch when running the Workspace installer:CitrixWorkspaceApp.exe /forceinstall.

Recommendation #3:

If the/forceinstallswitch doesn’t fix the Protocol Driver Error/Error 1046 issue, the Cleanup Utility may still be something to try as even with versions 1909 and greater of Workspace there may be remnants of older/corrupt installations that may affect performance.

If the workstation is still exhibiting the issue, next verify that the following Registry key is set to True:

• Key location: HKLMSOFTWAREWow6432NodePoliciesCitrixICA ClientEngineLockdown ProfilesAll RegionsLockdownLogonLocal Credentials
• String Name (REG_SZ): LegacyLocalUserNameAndPassword
• Data: True

Test again.

Recommendation #4:

If the problem persists, try increasing the following timeout values in the registry:

• Key location: HKEY_LOCAL_MACHINESOFTWAREWow6432nodeCitrixICA Client
• Value Name (REG_DWORD): VdLoadUnLoadTimeOut
• Data (in Decimal): 5

The default for VdLoadUnLoadTimeOut is 1 second, this increases it to 5 seconds. Attempt reconnection. If the problem persists, try increasing this value to 10, 15, and 20 to see if the issue continues.

Citrix Cleanup Utility Windows 10

Note, the above registry locations are valid for 64-bit versions of Windows. For more information or for the Registry values for 32-bit versions of Windows, check Citrix’s article at https://support.citrix.com/article/CTX133536.

About Goliath Technologies

Citrix Cleanup Tool Windows 10

At Goliath we are passionate about helping IT Pros quickly troubleshoot and resolve end-user performance issues within their Citrix or VMware Horizon environment. To achieve this, we offer software to monitor and troubleshoot end-user experiences to anticipate, troubleshoot, and document performance issues. Visit ourGoliath Performance Monitorproduct page to learn how software can reduce the time you spend troubleshooting end-user experience issues.

Citrix Workspace Cleanup Utility Tool